Manager On Duty (MOD) App Guide
Steven Latasa-Nicks
Last Update 6 luni în urmă
Important: By messaging the MOD app, you consent to receive text messages. Standard messaging rates apply.
Welcome to the MilesCX Manager On Duty App!
The MilesCX MOD app keeps you connected, informed, and in control—all in real time, directly from your phone. Whether you're tracking tablet statuses or managing guest escalations, everything is accessible via SMS or WhatsApp.
Getting Started
Login Process
- Text "log in" to our dedicated MOD number via SMS or WhatsApp.
- Alternatively, scan the Manager QR code to open your messaging app and log in.
Tip: Need the QR code? You can download it at the bottom of this page.
Upon logging in, you’ll receive a welcome message and real-time updates on tablet statuses and any pending guest escalations. You'll also get a unique link for shift monitoring.
Staying Updated During Your Shift
Throughout your shift, you'll receive updates via SMS or WhatsApp to help you manage operations seamlessly.
- Check Status: Text "status" to get the current state of affairs.
- Get Help: Text "help" for a list of available keywords and options. Key terms you can use includ
- Login
- Help
- Status
- Stay Logged In
- Shortcode
- Logout
Shift End & Logout
When your shift ends, you'll be automatically logged out to prevent receiving alerts after hours. However, you can log out anytime by simply texting "log out."
Extended Login Option
If you want to receive alerts outside of scheduled hours, send "stay logged in" to deactivate the auto-logout feature. You’ll remain logged in until you manually send "log out." When you next log in, the auto-logout will reactivate unless you choose to "stay logged in" again.